Refund policy

We offer a 30-day return policy. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please contact us at [your email] with your order number. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method.

Non-returnable items: Perishable goods, opened pet food, and customized products cannot be returned.

Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

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